Shipping and Delivery Policy

  1. PREAMBLE

All definitions (words, except the first word of a sentence, having the first letter in capitals) and abbreviations used in this Shipping and Delivery Policy are those definitions and abbreviations defined in the Terms and Conditions and shall have the meaning and interpretation as set out therein the Terms and Conditions.

  1. SHIPPING

Your purchase is subject to this Shipping and Delivery Policy.

Delivery will take up to 7 days and delivery delays can occasionally occur. Shipping charges for your order will be calculated and displayed at checkout. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

  1. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through this Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund and Return Policy.

  1. SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  1. CHANGES TO SHIPPING AND DELIVERY POLICY

We reserve the right, at our sole discretion, to update, change or replace any part of this Shipping and Delivery Policy by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Services following the posting of any changes to this Shipping and Delivery Policy constitutes acceptance of those changes.

 

  1. CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at [email protected].   

Or you can write to us:

            The Manager: Legal & Compliance
            Mkhulu Ltd
           
2/F, Block B
            Nautica Commercial Centre
            Royal Road
            Black River
            90622
            Mauritius